Refund & Returns Policy
Effective Date: 02/01/2018
At Ballistech Ireland, we are committed to providing high-quality products and excellent customer service.
If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
Returns
You may return eligible items within 14 days of receiving your order, provided they are:
- Unused and in their original condition.
- Returned with all original packaging, accessories, manuals, and labels.
- Accompanied by proof of purchase or order confirmation.
Items returned outside of these conditions may not qualify for a refund or exchange.
Online Purchases
Customers who purchase online may have the right to cancel their order within 14 days
of receiving their goods under applicable consumer protection laws.
Once you notify us of your decision to cancel, the item must be returned promptly in its original condition.
Certain products may be exempt from cancellation or return rights where permitted by law.
In-Store Purchases
Refunds or exchanges for in-store purchases are offered at the discretion of Ballistech Ireland
unless the item is faulty or your statutory consumer rights apply.
Faulty or Damaged Goods
If your item arrives damaged, is defective, or develops a manufacturing fault, please contact us as soon as possible.
Where appropriate, we will inspect the product and may offer:
- A repair
- A replacement
- A refund
Your statutory consumer rights are not affected.
Firearms, Ammunition & Regulated Products
Due to Irish firearms legislation and public safety requirements, firearms,
ammunition, and certain regulated products cannot be returned
unless they are faulty or supplied in error.
subject to applicable law.
All firearms sales are subject to Irish licensing requirements and legal compliance.
Non-Returnable Items
Unless faulty or required by law, the following items cannot be returned.
- Ammunition
- Special-order or custom-built products
- Gift cards
- Clearance or final sale items (unless defective)
- Products that have been used, modified, or damaged after delivery
- Hygiene products where the seal has been broken
Exchanges
We are happy to exchange eligible products where stock is available.
If the replacement item differs in price, the customer will be responsible for paying or receiving the difference.
Return Shipping
Unless the item is faulty or supplied incorrectly, customers are responsible for return shipping costs.
We recommend using a tracked and insured delivery service,
as we cannot accept responsibility for items lost or damaged during return transit.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method as soon as reasonably practicable.
Processing times may vary depending on your payment provider.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer service team before returning your item.
Ballistech Ireland
Email: [email protected]
Telephone: 0539423919
Address: Askamore Gorey Co Wexford Y25 XV80
Your Consumer Rights
Nothing in this policy limits or excludes your statutory rights under applicable Irish consumer protection legislation.
https://www.ccpc.ie/consumer-advice/consumer-rights/buying-goods/refunds
